General Terms and Conditions

At Boutique Velozone, the protection of your personal information is of paramount importance. Boutique Velozone's policy regarding the collection, use, and disclosure of personal information incorporates the ten principles set out in the Canadian Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Responsibility

Velozone Boutique is responsible for the personal information that is under its control.

When we use the contractual or other services of trusted third parties to conduct business activities such as fulfilling orders, delivering products, processing credit card payments, and providing customer service, we take the necessary steps to ensure that these third parties comply with this policy and all applicable privacy laws. For bank transactions, these are processed by Stripe.

Our website may contain links to other websites. We are not responsible for external websites or their privacy policies. We encourage our users to read the privacy policies of all websites that collect personally identifiable information. This privacy policy applies only to information collected by Velozone Boutique.

2. Reasons for the collection

Boutique Velozone will notify its customers of the reasons why it collects their personal information, either before or during collection, unless the nature of the transaction makes these reasons obvious.

The reasons will be described clearly and understandably.

The fact that the company has to ask for the name and address of a customer placing an order, for shipping purposes, is an example of information collection where the reason is obvious.

If you become a registered user (as described in the terms of use ), you decide what information you want to include in your profile, including contact details and personal information.

3. Consent

We will not collect, use or disclose your personal information unless you are aware of and consent to it, or unless we are permitted or required to do so by law.

Boutique Velozone will not ask for your consent to offer a given product or service unless required to do so.

Consent can be given in various ways: in writing by ticking or not ticking a box; electronically; verbally (in person or by telephone); or implicitly when you use one of our products or services.

Velozone Boutique will determine the type of consent required based on various relevant factors, including the sensitivity of the information and your expectations.

Unless prohibited by law or contract, you may withdraw your consent at any time, upon reasonable notice. Velozone Boutique will inform you of the implications of this withdrawal.

Protecting children's privacy

Protecting children's privacy is important to us. We do not knowingly collect or solicit personal information from anyone under the age of sixteen. If you are under sixteen, please do not attempt to register or provide us with any personal information, including your name, address, phone number, or email address. If we become aware that we have collected personal information from someone under sixteen, we will delete that information as quickly as possible.

Parents and legal guardians may withdraw their consent regarding their child's participation and the use of their child's personal information at any time by contacting us at boutiquexs@videotron.ca

4. Limitation of collection

Boutique Velozone will only collect the personal information necessary for the specified purposes.

We will collect personal information fairly and lawfully.

5. Limitation of use, disclosure and storage

The personal information collected will not be used or disclosed for purposes other than those specified at the time of collection, unless you consent, we are permitted to do so, or we are required to do so by law.

We will only retain your personal information for as long as necessary or as required by law.

6. Accuracy

We will do our best to ensure that your personal information is as accurate, complete and up-to-date as required for the purposes for which it is intended.

7. Security Measures

Boutique Velozone will protect your personal information by implementing security measures appropriate to the degree of sensitivity of the information collected: physical measures (locked filing cabinets, restricted access, proper destruction of personal information, etc.), administrative measures (security clearances, selective access, etc.), technological measures (passwords, encryption, etc.) and employee training.

8. Transparency

All our clients have access to our policies and practices regarding the management of personal information.

9. Access to personal information

Upon request, Boutique Velozone will inform you about the personal information it holds about you, how it is used, and the third parties to whom it has been disclosed; it will also allow you to consult this information. You have the right to contest the accuracy and completeness of this information and to have it corrected accordingly.

10. To contact us or file a complaint

For any questions or comments about this policy, or to file a complaint regarding a breach of privacy principles, please contact us at: 450-357-9229